Owo360

Last updated: 2026-03-12

Privacy Policy

This Privacy Policy explains how Owo360 collects, uses, shares, and protects your information when you use our mobile apps, websites, and services (together, the “Service”).

1) Who we are (UK controller)

For UK data protection purposes, Owo360 is the “data controller” of your personal information when we decide how and why it is processed. We are a UK business.

2) The information we collect

We collect the following categories of personal information (depending on how you use the Service):

  • Account & identity: name, email, phone number, password hash (not your raw password), verification and login metadata.
  • Profile: whether you are a customer or vendor, profile photo and other media you upload, preferences and settings.
  • Vendor business info (vendors only): business name, legal/trading details you provide, service listings, availability and policies.
  • Bookings & appointments: requests, approvals/declines, appointment details, messages/support history related to the booking.
  • Location: approximate or precise location if you enable it (to show nearby services and distance). You control permissions in device settings.
  • Device & technical: IP address, device identifiers, user agent, and diagnostic logs for security and reliability.
  • Communications: your messages to support (including AI support) and our replies.

3) How we use your information (and legal bases)

Under UK GDPR, we must have a “lawful basis” to process personal information. Depending on the context, we rely on: contract (to provide the Service), legitimate interests (to keep the Service safe and improve it), consent (where required, for example marketing), and legal obligation (where the law requires).

  • Provide the Service: discovery, booking requests, confirmations, appointments, and notifications.
  • Security & abuse prevention: fraud prevention, account protection, misuse detection, and audit logging.
  • Support: respond to questions, troubleshoot issues, and (if needed) escalate to tickets without losing context.
  • Analytics & improvement: understand usage and performance so we can improve reliability and UX (preferably in aggregate).
  • Communications: send essential service messages (e.g. booking updates). Marketing communications only where permitted.

4) Sharing

We share personal information only as needed:

  • Between customers and vendors: to fulfil a booking request and manage an appointment (e.g. booking details).
  • Service providers: hosting, storage, communications, analytics, and support tooling under appropriate safeguards.
  • Legal & safety: if required by law, to enforce our Terms, or to protect users and the platform.

5) International transfers

Some of our service providers may process data outside the UK. Where this happens, we use appropriate safeguards (for example, contractual protections) as required by UK data protection law.

6) Data retention

We keep personal information only as long as needed for the purposes described above, including to provide the Service, resolve disputes, comply with legal obligations, and maintain security/auditability. Retention periods can vary by data type (e.g. account, bookings, logs).

7) Security

We use reasonable technical and organisational measures to protect data, including access controls and monitoring. No system is 100% secure.

8) Marketing and choices

  • You can update your profile information in-app where available.
  • You can control location permissions in device settings.
  • You can opt out of marketing communications at any time (unsubscribe links where applicable).
  • You can request account deactivation or deletion where supported and subject to legal/operational constraints.

9) Your UK GDPR rights

You may have rights under UK GDPR, including the right to access, correct, delete, restrict, object to processing, and (in certain cases) data portability. You can also withdraw consent where we rely on consent.

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO). See ico.org.uk.

10) Cookies

We may use cookies and similar technologies that are necessary to provide the Service, and (where enabled) optional analytics to understand usage. We will update this policy as our cookie usage evolves.

11) Contact

Questions or requests? Email support@owo360.com.